Frequently Asked Questions
Everything you need to know about shopping with Pretty Lavish.
How long does shipping take?
Standard delivery typically takes 3-5 business days within the UK. International shipping varies by destination but generally arrives within 7-10 business days.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags still attached.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy now, pay later options through Klarna and Clearpay.
Are your items true to size?
Most of our pieces are designed for a true-to-size fit. However, we recommend checking the specific size guide located on each product page for precise measurements.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to make changes or cancellations once an order has been confirmed.